House Cleaning FAQ

Designed to address frequently  asked questions, please take a minute to browse through our house cleaning check list.  If you see something here that you have a question about please give us a call. Thank you.

1. Must I be at home when you clean my house?
2. How do you protect my keys?
3. How many people will clean my home?
4. What are your house cleaning rates?
5. How do I pay for your residential cleaning services?
6. Is your house cleaning work guaranteed?
7. Are your house cleaning teams trained and supervised?
8. Do I need to provide my own house cleaning products?
9. Will I always have the same maid service team?
10. Are you Bonded and Insured?
11. What is your cancellation policy?
12. What cities and towns do you currently service?
13. Do you have references, past client comments?
14. What other services do you provide?
15. How long have you been in business?

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1. Must I be at home when you clean my house? New customers will meet with an A1 Sparkles owner before any work is to be performed. Once you are a customer you can give us a key for safe keeping, use our lock box, or place your key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes.

2. How do you protect my keys? If you choose for us to hold your key it is secured in a locked key storage device to which only A1 Sparkles managers have access. The key is issued to the team leader on the day of your cleaning and returned at the end of the day. All keys are organized in a code system and have no connection to your information or address.

3. How many people will clean my home? We work in teams of two. Occasionally there is a third person whom is a Field Supervisor present during the cleaning.

4. What are your house cleaning rates? Our rates are very competitive and affordable. Fees are based on your homes size, condition, special request, and cleaning frequency. At you free in home estimate we will go over your exact price.

5. How do I pay for your residential cleaning services? Payment is due at time of service. You may pay by cash, personal check or visa, master card or discover card credit cards. If you aren't home we ask you to leave payment on the kitchen counter top in a sealed envelope. If you prefer to pay by credit card, we will handle that process from our office.

6. Is your house cleaning work guaranteed? All work performed by A1 Sparkles is backed by a 100% Satisfaction Guarantee. Should you find yourself unsatisfied with the work we've done in your home, simply call our office within 24 hours of your cleaning, and we will re-clean it at no additional charge!

7. Are your housekeepers trained and supervised? Our service providers are handpicked and most have been with us for many years. A1 Sparkles service providers are trained before they're permitted to enter your home. Training continues as we learn about new products/methods and to reinforce prior training. 8. Do I need to provide my own house cleaning products? A1 Sparkles will always arrive at your home with our own name brand cleaning products and equipment. Including HEPA filtered vacuum and green cleaning supplies upon request. We many ask to use your paper towels as we often run out thought the course of the day.

9. Will I always have the same maid service team? Yes. We make every effort to have the same team in your home. Occasionally there may be a change in a team member due to illness.

10. Are you insured? Yes. All reputable business have insurance to protect not only themselves but their clients as well. A1 Sparkles carries business liability insurance policy, and workmen’s compensation. If you need a Certificate of Insurance, please call us and we will have one sent to you. We need your name, address and phone number. We can fax, mail or email you our certificate.

11. What is your cancellation policy? We request a 3- 4 day advance notice if you need to change or cancel your scheduled cleaning.

12. What cities and towns do you currently service? Our service area presently covers ABINGTON, AMBLER, ARDMORE, AUDUBON, BALA CYNWYD, BERWYN, BENSALEM, BLUE BELL, BRIDGEPORT, BROOMALL, BRYN ATHYN, BRYN MAWR, CHELTENHAM, CHESTER COUNTY PA, TO CHESTER SPRINGS, CLIFTON HEIGHTS, COATESVILLE, COLLEGEVILLE, CONSHOHOCKEN, DELAWARE COUNTY PA, DEVON, DRESHER, DREXEL HILL, DOYLESTOWN, AROUND EAGLEVILLE, ELKINS PARK, FAIRLESS HILLS, FLOURTOWN, FORT WASHINGTON, FOLCROFT, GLADWYNE, GLEN MILLS, GLENSIDE, NEAR GREEN LANE, GULPH MILLS, GWYNEDD, HARLEYSVILLE, HATBORO, HATFIELD, HAVERFORD, HAVERTOWN, HORSHAM, HUNTINGDON VALLEY, JENKINTOWN, KENNETT SQUARE, KIMBERTON, OUR LOCATION KING OF PRUSSIA, LAFAYETTE HILL, LANSDALE, LANSDOWNE MAINLINE PA, MALVERN, MEDIA, MELROSE PARK, MERION STATION, MONTGOMERYVILLE, MAGNIFICENT MORRISTOWN NJ, NARBERTH, NEWTOWN, NEWTOWN SQUARE, NORRISTOWN, NORTH WALES, AT OAKS, ORELAND, PAOLI, PERKIOMENVILLE, PENN VALLEY, PHOENIXVILLE, PHILADELPHIA, PLYMOUTH MEETING, POTTSTOWN, IN QUAKERTOWN, RADNOR, ROYERSFORD, SHARON HILL, SANATOGA, SKIPPACK, SOUDERTON, SPRING CITY, IN SPRING HOUSE, SPRINGFIELD, SUMNEYTOWN, SWARTHMORE, TELFORD, TRAPP, TROOPER, UPPER DUBLIN, VALLEY FORGE, VILLANOVA WILD CATS, WARMINSTER, WAYNE WEST CHESTER, WEST CONSHOHOCKEN, WILLOW GROVE, WYNCOTE, AND WYNNEWOOD. We can do other areas upon request that may require travel surcharge. Call for more info at 610-292-9069 or 215-782-3995.

13. Do you have references, past client comments? Yes, we have posted some of them on our website. Additionally we can give you the names of past customers. A1 Sparkles is VIP experienced and clean homes for many of the areas professional athletes. Please call and let us know in advance. We will be happy to let you hear all the nice things our customers are saying about us!! Also check our website for client testimonials. We are also members of the Better Business Bureau, Angie’s List, and nationally certified by the Institute of Inspection Cleaning and Restoration Certification, (IICRC)

14. What other services do you provide? I n addition to house cleaning A1 Sparkles also provides; oriental rug washing, upholstery cleaning, tile and grout steam cleaning, tile & grout sealing, carpet dyeing & bleach spot repair, pet odor removal, janitor services, office cleaning, post construction cleaning, apartment cleaning, air duct cleaning, hardwood floor cleaning, sand free hardwood floor refurbishing, auto and boat upholstery cleaning, green cleaning, window cleaning, and first response fire and flood damage. If it needs cleaning….give us a call!

15. How long have you been in business? We have been cleaning homes and business since 1999. Over the years we have built a reputation for outstanding service at affordable prices, and we want you to be next!

16. What discounts do you offer? All A1 Sparkles regular house cleaning customers receive discounts on other services such as ; natural carpet cleaning, oriental rug washing, upholstery cleaning, tile and grout steam cleaning, tile & grout sealing, carpet dyeing & bleach spot repair, pet odor removal, air duct cleaning, auto and boat upholstery cleaning, and, window cleaning services.

 

Welcome to A1 Sparkles!